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Refund Policy
Returns:
We care about customer satisfaction. That’s why returns are fast and easy. We accept returns within 30 days of the purchase date, subject to conditions and exclusions.
All returned items must be in new condition, in their original unaltered box and must include all packing material, manuals, and accessories.
Refunds & Credits
If you ordered by credit card, we'll credit your account within 3-5 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return
If you received a damaged package or there's an order discrepancy, email us at heaterdoc@eastwaysales.com immediately. We'll need your order number and the reason for your return. Shipping charges can't be refunded unless your merchandise arrived defective or damaged.
We care about customer satisfaction. That’s why returns are fast and easy. We accept returns within 30 days of the purchase date, subject to conditions and exclusions.
All returned items must be in new condition, in their original unaltered box and must include all packing material, manuals, and accessories.
Refunds & Credits
If you ordered by credit card, we'll credit your account within 3-5 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return
If you received a damaged package or there's an order discrepancy, email us at heaterdoc@eastwaysales.com immediately. We'll need your order number and the reason for your return. Shipping charges can't be refunded unless your merchandise arrived defective or damaged.
